From Panic to Prepared: A Lawyer’s Guide to Crisis Management

A crisis can set you back days if not weeks. So stop panicking! Breath in. Breath out.

There is really no true preparation for a crisis. They come in all shapes and sizes and by definition will appear with no warning. In any work environment it is a sleepless night; in the legal world it’s a nightmare. Having an effective strategy is not just a need but essential. Crises can arise from left field, whether due to a sudden client issue, a PR issue, or regulatory changes. Having a bullet proof plan in place can make all the difference.

Proactive Planning – You plan for everything else, why not also plan for a crisis? This is where developing a clear plan is integral. This plan has to have various roles which leads to establishing a clear responsep plan. From there outlining the best process for decision making is key. Thinking out a strategy will save you time in the future even if it bogs you down now. Think about how turning around quickly will help clients see your steadfastness and showcasing an air of professionalism.

Budgeting for the Unexpected – No one, and I mean no one, likes when cash flow is disrupted. When a situation affects money then that is when the real issues begin. Having a “rainy day” fund or even just a contigency fund is a MUST from day one. Even if money is tight, having a little bit saved will go a long way in the future. Disruptions lead to stalling which leads to compromised projects and worried clients. Those losses can be terminal, so make sure that is always situated.

Collaborative Problem Solving – Your team is your secret weapon. These are the people YOU hired, therefore there is a reason why they are there. Do not feel threatened by engaging them and building a culture of innovation and openess. You will obtain a plethora of perspectives by engaging the diversity of your team. We need creative solutions and it does not matter where they are coming from. Problem solving will always be a group activity.

Communication! Communication! – Transparency is your bread and butter, and there is no better way of being transparent than establishing clear and concise communication. This isn’t just with your staff, but also your clients and shareholders. Keeping everyone around you informed will lead to less time wasted asking questions and catching up to base line. The amount of anxierty that you are saving will showcase what your business is about and how solid it is structured.

Learn and Adapt – Post crisis? Yes, you also have work to do. There is a necessity to begin an audit and review to see why you were placed in the situation and how to avoid it in the future. Were there specific strategies you can employ in your day to do moving forward? Were there employees who stepped up who deseve a second look? What insight is gleaned from the porcess? These are all thoughts and questions that will help refine the process in the future.

A crisis does not have to be a death knull nor an obstacle. By being proactive, having forsight, and trusting your team and structure, you can look at it as a slight blip on the radar. Don’t just lead with confidence, but keep breathing. It’s a good start.